Understand how individuals can identify their emotions and improve their social skills. Learn how to communicate effectively in order to deescalate conflict situations, seek to understand others, and express one’s needs. Acquire the skills to identify emotions, and map these emotions to needs. Discover ways to understand the hurts, fears, and desires that contribute to one’s self-perspective to help overcome self-defeating thoughts and behaviors.

Explore the role of human resources professionals in 21st century organizations, and learn the importance of hiring and retaining the best people. As organizations plan to succeed in business, other areas of importance include effectively managing, developing, supporting, and working with employees to achieve personal and organizational goals. A focus on an organization’s mission, vision, goals, leadership, diversity, and culture will also be explored. Become familiar with basic concepts and methods to hire people who will positively impact the bottom line.